GENERAL
Do you provide transportation to/from your tours?
Yes, we do! We can pick you up in our luxury Mercedes Sprinter Van or Jeep Rubicon 4xe in the Springdale or Rockville area for no additional charge. We can also pickup in the Virgin area for an additional fee. Otherwise, we'll plan to meet you at a convenient private parking location in Springdale.
Can you customize a tour for my group?
Absolutely! All of our tours are customizable to meet the needs of your group. Give us a call and let's chat about your trip. We can create something just right for you and your group!
Can you accommodate hiking and driving tours larger than 7 people?
Absolutely! Although our standard group sizes range from 2-6 people, we're happy to make arrangements to accommodate your larger group. Give us a call at 435.200.5260 or reach out via the chat feature in the lower right corner.
Can you accommodate ebike tours larger than 5 persons?
Zion National Park limits e-bike groups to a maximum of six riders, including the guide. So, we can happily accommodate groups of up to 5 riders.
What's your policy for kids?
We welcome riders of all ages! Children under 15 must ride as passengers rather than operating their own e-bike.
Safe passenger options include:
-Adult-operated bikes with proper seating
-Thule Yepp Maxi seats for little ones (ages 1-3, up to 45 lbs)
Teen riders 15+:
-Must be 4'11" tall
-Must weigh 105+ lbs
-Must demonstrate riding ability
Safety is our top priority, and we're committed to ensuring everyone has an enjoyable experience appropriate for their age and skill level.
How tall do I have to be to ride an ebike?
We have bikes for persons who are at least 4'11" tall. For those shorter than 4'11", we can offer a passenger seat.
Do I have to ride an eBike to take one of your tours?
Actually no! Our Angel's Landing and Narrows private tours always utilize the Zion Shuttle. We can also customize any of our Zion or Greater Zion in a Day tours to not include bikes. We can either utilize the Zion shuttle service when touring the main canyon, or we'll provide transportation in our Mercedes Sprinter Van or Jeep Rubicon 4xe to get us where we need to go.
Are your tours private or will we be joining others?
Yes! All of our tours are private only.
Do I still need to get a permit if I book your Angel's Landing tour?
No need to worry about getting a permit. Our Private Angel's Landing Tours include a permit so you don't have to worry about obtaining one.
Do I need to sign a waiver before I go on your tour?
WHAT’S INCLUDED
What kind of eBikes do you provide?
We provide Specialized Brand eBikes, known for their reliability, safety and most of all, fun!
Some of our bikes allow for passengers to ride on the back, providing a great option for families with kids under 15.
Besides the eBikes, what else is included in Ride Zion tours?
- Private – our entire focus is on you and your group
- Personalized itinerary planning
- Transportation in our Mercedes Sprinter or Jeep Rubicon 4xe if a pickup is requested within the Rockville or Springdale area.
- Use of Premium eBikes (for tours that include eBikes)
- Delicious, boxed lunch from a local cafe in our full day tours.
- Top quality gear, including backpacks, trekking poles, walkie-talkies and Narrows equipment
- Organic, healthy and tasty snacks
- Smart Water and LMNT electrolytes
- Wilderness First Responder Certified Guide who is also experienced, knowledgeable and friendly.
- Photos and Videos of your tour
What is not included?
There’s a few optional add-ons:
- Zion National Park pass.
- Breakfast from a local cafe. We can include this upon request for $25 per guest.
- Pickup from locations in Virgin can be arranged upon request for an additional pickup charge.
What do I need to bring?
We encourage you to bring:
- sturdy hiking shoes
- layered clothing, including a jacket with a hood (even in the summer)
- sun protection
- a hat
- sunglasses
- any specific medication that you may need in an emergency
RESERVATIONS
What happens if there is bad weather forecast on the day of our scheduled tour?
Quite often we're able to continue with the tour despite poor weather. We can also provide alternative tours such as a driving tour or suggest an alternative location for the activity outside of the area experiencing bad weather. If those options aren't acceptable, we'll work to reschedule to a different day. If none of these options work for you, we'll provide a full refund if canceled 72 hours in advance of the start time. If canceled within 72 hours, we can provide you with a 50% refund.
I’ve reserved a tour but something has come up. Can I cancel or reschedule?
You may cancel your reservation up to 72 hours in advance for a full refund.
Cancellations made within 72 hours will receive a 50% refund.
We reserve the right to cancel or adjust a trip due to unsafe weather conditions. In the event of a cancellation due to unsafe weather conditions, we’ll provide a full refund.
I have a question that wasn't answered on this page - what should I do?
We're here for you! Just use the chat feature in the lower right corner of your screen and one of us (a real human being and not a chatbot) will respond right away. Or give us a call/text at 435.200.5260. Talk soon! 🙂
