GENERAL
What's the deal with your ebike and hike experience?
Zion National Park does not permit combined guided tours of an ebike ride to the trailhead followed by a hike. Of course, we agree with you that riding an ebike is the best way to experience Zion and get to the trailhead. So, to comply with the rules, we allow you to take our ebikes (after a thorough safety orientation and clear directions) on a self guided ride to the trailhead where we'll meet you for our guided hike. You'll be outfitted with long range radios on the ride in case anything comes up and you need assistance.
For guests that choose our Sunset eBike Tour or Zion in a Half or Full Day tours, we can include a guided ebike ride in that adventure, provided that we don't follow it with a guided hike on the Scenic Drive.
Still have questions about the rules? No problem, just give us a call at 435.200.5260 or use the chat feature in the lower right corner.
Do you provide transportation to and from Zion National Park?
We sure do! Our standard range is anywhere within a 30 minute distance of Springdale. We can also arrange to meet you at the Zion Visitor's Center if that is more convenient. Staying outside the 30 minute radius but would still like a pickup? Give us a call at 435.200.5260 and we can work something out.
Can you accommodate groups larger than 7 people?
Absolutely! Although our standard group sizes range from 2-7 people, we're happy to make arrangements to accommodate your larger group. Give us a call at 435.200.5260 or reach out via the chat feature in the lower right corner.
Do you have bikes for kids?
Yes! Utah State Law sets the minimum age to ride an ebike at 12 years. Our Dost eBikes fit riders as short as 5'1". So, if your son or daughter is taller than 5'1", 12 or older and competent on a bike, they're welcome to ride. Alternatively, we can offer RadRunner Plus ebikes that allow for a passenger to ride behind the parent. We also have Thule Yepp Maxi seats for kids ages 1-3.
Are your tours private or will we be joining others?
Yes! All of our tours are private only. So, whether you're a party of 2 or a party of 22, we'll be focusing on just your group.
Do I still need to get a permit if I book your Angel's Landing tour?
We have a number of Angel's Landing permits available on specific days. Booking our No Permit Required tour on one of these days ensures that you'll get a permit to hike Angel's Landing. Here's a direct link to our Angel's Landing page where you can check for an available date: https://ridezion.com/angelslanding/.
If no dates are available that work for you, you may book our Permit Required tour - we can then guide you to the Angel's Landing summit if you are able to obtain a permit via the lottery system. Learn more on how to apply for this here: https://ridezion.com/do-i-need-a-permit-to-hike-angels-landing/
WHAT’S INCLUDED
What kind of eBikes do you provide?
We ride 2022 model Dost eBikes. Dost eBikes are extremely reliable, use high quality components and are very easy and comfortable to ride.
We also offer RadRunner Plus passenger style eBikes that allow for an extra person to ride behind on a comfortable passenger seat.
Besides the eBikes, what else is included in the Ride Zion experience?
- One or two safety conscious, helpful, friendly and knowledgeable guides who are trained as Wilderness First Responders
- Complete wilderness first aid kit
- Transportation to/from your accommodations in a 2022 luxury Sprinter passenger van*
- Sanitized and comfortable performance bicycle helmet
- GoPro cameras to record your bike and hike (we’ll take the pictures and video for you)
- Sanitized and top quality designer backpack
- Narrow’s hiking gear (as needed)
- Organic and healthy snacks
- Long range binoculars (field glasses) for bird and animal spotting
- Tasty boxed lunch from our favorite local cafe, Deep Creek Coffee
- As much interesting information about the park as you would like to learn
- Plenty of photo opportunities along the way
*Included in Narrows and Angel’s Landing tours
What is not included?
There’s a few things that we offer as upgrades to your experience. Please let us know after you book if you are interested in any of these:
- To-Go Breakfast
- Edited GoPro Video set to Music of your adventure
- Annual National Parks Pass valid for one year for 4 persons
Besides the above, we encourage you to bring sturdy hiking shoes, layers, sun protection, a hat, sunglasses and any medication that you may need in an emergency. Our guides will contact you ahead of time to assist you with what type of clothing to wear and any other needs you might have.
RESERVATIONS
What happens if there is bad weather forecast on the day of our scheduled experience?
We’ll provide alternative experiences such as a drive and hike, or suggest an alternative location for the activity outside of the area experiencing bad weather. Finally, we'll work to reschedule to a different day. If none of these options work for you, we'll provide a full refund if cancelled 48 hours in advance of the start time. If cancelled within 48 hours, we can provide you with a 100% credit for use on a future date, or a 50% refund.
I’ve reserved an experience but something has come up. Can I cancel or reschedule?
We can provide a full refund at any time up to 48 hours prior to the start of your scheduled experience. For reservations canceled within 48 hours, we can provide a 50% refund, or we can reschedule to a future booking date.
